BONAI does not accept returns under any circumstances. 

To exchange a product, the following steps must be followed:

1. Request the return by email to info@bonaimad.com within a period not exceeding 7 working days from the date of receipt of the product.

2. The article must be received by BONAI within a maximum period of 15 working days.

3. The customer shall be responsible for the cost of delivery to BONAI as well as for the cost of re-delivery by BONAI for a fee of 6.00 euros in the case of national deliveries. 


All parts must be returned in their original packaging and with any accompanying accessories. Under no circumstances will money or the difference be refunded, in the case of the exchange of a product of a lower price or for the new shipment. The customer is responsible for the product until it reaches BONAI.

BONAI recommends that the item is sent by courier or registered mail and that the proof of delivery is kept. 

In case that BONAI has mistakenly sent a different item than the one ordered or the quality of the item sent is not adequate, please contact us at info@bonaimad.com to request an exchange. In this case, BONAI will bear the costs of both shipping and return.

No freight collection returns will be accepted.

In case of a manufacturing defect, an item may be exchanged for an identical item within one month of purchase.