Terms and conditions of purchase
RETURNS POLICY
WHEN CAN YOU RETURN AN ITEM?
- You have chosen the wrong size.
- The product is not as expected.
- You received the order in poor condition.
- In all cases, returned products must be in perfect condition and show no obvious signs of use, otherwise the return will not be processed. It is your responsibility to provide adequate packaging to ensure that the goods arrive at BONAI in perfect condition.
- Shipping costs will not be refunded.
HOW DO I RETURN THE GOODS?
You can send the items with the courier company of your choice to the following address: Calle Pomelo 4, 28260 Galapagar, Madrid. Please indicate the name of the order, order number and telephone number or email, in order to make the payment.
*BONAI will not be responsible for any loss of the package during delivery. It will be the customer's responsibility to ensure that the package arrives at our facilities in perfect condition.
WHAT ITEMS CAN BE RETURNED AND WITHIN WHAT PERIOD OF TIME?
All products can be returned except earrings and piercings for hygiene reasons, except for incidents or defective orders.
The return period is 30 calendar days.
HOW AND WHEN IS THE REFUND MADE?
The refund is made by the same method of payment with which the order was placed.
It can take up to 14 working days for the refund to be processed and reflected in your bank account.
EXCHANGE POLICY
To exchange a product, please follow the following steps:
1. Request the return by email to info@bonaimad.com within a period not exceeding 7 working days from the date of receipt of the product.
2. The article must be received by BONAI within a maximum period of 15 working days.
3. The customer shall be responsible for the cost of shipping to BONAI as well as the cost of the new shipment that BONAI will make. The shipping costs for Spain and Portugal are € 6.00 and for all other countries € 18.00.
All parts must be returned in their original packaging and with any accompanying accessories. Under no circumstances will money be refunded nor will the difference, in case of exchange for a product of a lower price, be exchanged for the new shipment. The customer is responsible for the product until it reaches BONAI.
BONAI recommends that the item is sent by courier or registered mail and that the proof of delivery is kept.
In the event that BONAI has mistakenly sent a different item than the one ordered or the quality of the item sent is not adequate, please contact us at info@bonaimad.com to request an exchange. In this case, BONAI will bear the costs of both shipping and return.
No freight collect returns will be accepted.
There will be one month from the purchase of an item to exchange it for an identical item in the event of a manufacturing defect.